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When writing an email to Customer Support please include the product name and the serial number you are contacting us about in the Subject line.
If you require an immediate and interactive response, the best is to give us a call - our technical support is free! Call hours are 9:00 - 17:00 EST, Coordinated Universal Time -5 hours.

We reply to all email that we get from our customers, so if you don't receive a reply it's either because we didn't get your message or because you didn't get our reply. Note that many emails are being filtered out by spam filters, firewalls, etc. Therefore, if you don't get a reply, give us a call.

You can also order through our web store, or just give us a call and place your order over the phone. Call hours are 9:00 - 17:00 EST, Coordinated Universal Time -5 hours. When you call after hours, please leave your name and the telephone number you can be reached at.

* Note: These email addresses are written this way to prevent spam. When writing an email address, needless to say, instead of 'at' use '@', instead of 'dot' use '.'

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